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KB #240077: Error “Another version of this product is already installed” when starting SQL

Type:

Tip

Summary:

This KB article explains the possible reasons for receiving the error “Another version of this product is already installed” when starting a secured instance of SQL Server. It may also appear in the Windows Application Event Log as error 1638.

Additional Information:

There are two possible reasons for this error:

  • You are trying to secure a higher level of SQL Server than your Encryptionizer license allows. For example, your Encryptionizer license permits you to secure Standard Edition, however you are attempting to use it with Enterprise Edition. Please contact us to purchase the appropriate license. For more information, please see KB240061
  • You have checked the “Executable May Move” box on the Additional Options screen of the Encryptionizer Admin Wizard (secadmin.exe). This option is specifically for developers who are distributing SQL-based applications and works only for SQL Express. Please re-secure the instance with this flag unchecked.
  • You are working with a .SEC profile that was generated using NetLib’s programming API’s and you did not include the KM_PARAMSOK flag (0x01).

Related Topics:

240061: SQL does not start – Error: Another version of the product is already installed

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