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KB #240092: SQL Server does not start when adding APIs during upgrade

 

Type:

Information
Summary:
If you are upgrading to a new version of Encryptionizer you may not be able to install APIs during the upgrade process if you have an encrypted Master database.

 

Additional Information:
When installing APIs, the Setup needs to start the SQL instance. If you have an encrypted Master database, the Setup may not be able to start SQL. This is because while the new drivers on now on disk, the old drivers are still in memory. If you cannot install APIs during the upgrade process, complete the Setup (bypassing installing APIs). Then reboot the machine and then install the APIs.

You can run the API installer by selecting frm the Main Menu program:
Install APIs

Alternatively, navigate to the Encryptionizer install directory and run the utility: xpadmin.exe

The Encryptionizer install directory is usually:
  C:\Program Files\NetLib\SecSQL
or
  C:\Program Files (x86)\NetLib\SecSQL

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