Support

Support Request – Thank you

Thank you for contacting NetLib!

Your request for support has been submitted. You will receive an email shortly with your Case number and other information.

Make sure that all emails from NetLib.com are allowed by your spam processing to ensure that you receive our email. If you do not receive an email shortly, please do check your spam folder.

Existing customers of NetLib with a current support plan will receive response within one business day.

Emergency Response: If this is an urgent request requiring immediate response, and you are a current Gold Support customer, please call our emergency response number. If you do not have it, the Emergency Support number will be provided in the confirmation email if you have provided a valid serial number

If this does not require an immediate emergency response, and you are a Gold Support customer eligible for phone support, you are welcome to call:
From within the United States: 1-877-367-1177 (toll-free)
From outside the United States: +1-203-321-1278
select Option 3

If a technician is not available, please leave a message and a technician will get back to you within 1 business day.

If you are not a current customer, we will still try to respond to your request in a timely manner, though please do understand that customers do have priority.

(Privacy Policy)

NetLib,
a subsidiary of Communication Horizons LLC

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